We strive to maintain the highest standards of service. However, even with the best intentions, things can go wrong.

Our Return policy apply only to defective items. If you believe you have a reasonable complaint, please log on to your Lovanne account and go to your ‘Orders’, find the applicable order and click on ‘Returns/Refund’ to complete the request form or contact us at sales@lov.ng with your request. Our policy requires you to return product in its original packaging, for examination and within 7 days of receiving the item. If the product is found to be unsatisfactory as claimed, the product will be Fixed or replaced at no cost to the customer, or refunds will be made to the customer.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. After submitting a return request, you are responsible for covering the return shipping cost. Some types of goods are exempt from being returned and such will be marked “No return Policy” on the product/description page, and can be seen while placing an order.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your wallet or Bank account within 7days.

Late or missing refunds

If you haven’t received a refund yet, first check your wallet (wallet refunds are instant) or bank account. There is often some processing time before a refund is posted if the refunds was made to a prepaid card. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@lov.ng

Exchanges

If you need to exchange an ordered item for the same or other items, please send us an email at sale@lov.ng

Shipping returns

To return your product, you should mail your product to the address on the Return page of your Account or email us to confirm Return Address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable in all cases.

Need help?

Contact us at sales@lov.ng for questions related to refunds and returns.